Future of the Branch

From The Financial Brand: Why Bankers Won’t Ditch Branches, Despite Digital’s Explosive Growth

The numbers don't lie. There's been a massive contraction in branches overall. Yet the reasons are not uniform and many banks and credit...

From The Financial Brand: Banks May Still Need Larger Branch Networks to Find Sales Success

Pass a certain branching critical mass that this expert calls the '6% solution' and your financial institution will garner a greater...

From Reuters: Return to big offices? Why bank branches may get a new lease of life

The COVID-19 pandemic has accelerated the shift to online banking in Europe, but it has also given some suburban branches an unexpected...

From GlobeSt: Bank-Occupied STNL Assets Pose Challenges for Buyers and Sellers

A president of a large banking institution recently told me that bank branches have become very expensive billboard advertising for the...

From The Financial Brand: Wells Fargo Retail Chief Says COVID Won’t Kill Branches

Everyone says coronavirus will change 'everything,' but Mary Mack disputes the idea of revolutionary change. The CEO of Wells Fargo's...

From The Financial Brand: Bank Customers Happier Using Branch+Digital Than Digital Only

J.D. Power data reveal that digital-only customers are significantly less satisfied than those who bank digitally and also use branches....

Are You a Bank or an ALDI?

Our last post described how bank failure rates are performing so far in 2015-2016. In this post, we go into more detail about the 8 US...

Mobile is no longer an option (and banks aren’t just competing with banks)

Mobile is no longer optional for banks, a recent article by SNL article reports. Customers have become conditioned to mobile and...

Bank of America's Data Mapping Adds $1 Per Share

By being smart about its network of branches and ATMs, Bank of America has reduced its annual expenses by $800 million while losing very...

Tellers Become Guides and Storytellers in High-Tech Branches

If banks can agree on one branch-design principle, it's that the branch of the future will not have teller windows. Instead, they will be...

A Branch Doesn’t Just Sell Products - It Is a Product

Someone recently shared with me a rather detailed written recap of a meeting at a midsize community bank. And while I have never worked...

It’s Long Past Time to Kill the Bank Branch

ENDANGERED SPECIES: PNC's plan to make its branches smaller, more automated, and fewer in number may inspire other banks to stop...

Florida Losing Bank Branches at a Fast Clip

SNL Financial Florida is one of the leading states for closures of bank branches, according to a study by SNL Financial. The state had a...

A Beautiful Branch Only Depreciates in Value

Editor's Note: "The Most Fun I Never Want to Have Again: A Mid-life Crisis In Community Banking" is R.D. Koncerak's firsthand account of...