top of page

From The Financial Brand: Bank Customers Happier Using Branch+Digital Than Digital Only

Brookline Branch

J.D. Power data reveal that digital-only customers are significantly less satisfied than those who bank digitally and also use branches. A good in-person customer experience, including relevant advice, carries a lot of weight, even among Millennials. It can help mid-size banks and credit unions neutralize digital deficiencies.


Read the rest of this article on The Financial Brand.

Comments


Brookline Branch Services, LLC

120 E. Washington Street
Suite 201
Syracuse, NY 13202

(315) 491-8651

  • LinkedIn - Black Circle
bottom of page