From The Financial Brand: Why Bankers Won’t Ditch Branches, Despite Digital’s Explosive Growth
The numbers don't lie. There's been a massive contraction in branches overall. Yet the reasons are not uniform and many banks and credit...
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1 min
From The Financial Brand: Banks May Still Need Larger Branch Networks to Find Sales Success
Pass a certain branching critical mass that this expert calls the '6% solution' and your financial institution will garner a greater...
1 min
From Reuters: Return to big offices? Why bank branches may get a new lease of life
The COVID-19 pandemic has accelerated the shift to online banking in Europe, but it has also given some suburban branches an unexpected...
1 min
From GlobeSt: Bank-Occupied STNL Assets Pose Challenges for Buyers and Sellers
A president of a large banking institution recently told me that bank branches have become very expensive billboard advertising for the...
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From The Financial Brand: Wells Fargo Retail Chief Says COVID Won’t Kill Branches
Everyone says coronavirus will change 'everything,' but Mary Mack disputes the idea of revolutionary change. The CEO of Wells Fargo's...
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From The Financial Brand: Bank Customers Happier Using Branch+Digital Than Digital Only
J.D. Power data reveal that digital-only customers are significantly less satisfied than those who bank digitally and also use branches....
2 min
Are You a Bank or an ALDI?
Our last post described how bank failure rates are performing so far in 2015-2016. In this post, we go into more detail about the 8 US...
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Mobile is no longer an option (and banks aren’t just competing with banks)
Mobile is no longer optional for banks, a recent article by SNL article reports. Customers have become conditioned to mobile and...
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Bank of America's Data Mapping Adds $1 Per Share
By being smart about its network of branches and ATMs, Bank of America has reduced its annual expenses by $800 million while losing very...
3 min
Tellers Become Guides and Storytellers in High-Tech Branches
If banks can agree on one branch-design principle, it's that the branch of the future will not have teller windows. Instead, they will be...
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A Branch Doesn’t Just Sell Products - It Is a Product
Someone recently shared with me a rather detailed written recap of a meeting at a midsize community bank. And while I have never worked...
4 min
It’s Long Past Time to Kill the Bank Branch
ENDANGERED SPECIES: PNC's plan to make its branches smaller, more automated, and fewer in number may inspire other banks to stop...
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Florida Losing Bank Branches at a Fast Clip
SNL Financial Florida is one of the leading states for closures of bank branches, according to a study by SNL Financial. The state had a...
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A Beautiful Branch Only Depreciates in Value
Editor's Note: "The Most Fun I Never Want to Have Again: A Mid-life Crisis In Community Banking" is R.D. Koncerak's firsthand account of...
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